Be Wise with Business Correspondence

Professionalism is a key component of any business. Even if you start off as a sole trader, it’s important to have a clear idea of your business identity from the start. As part of that, it’s vital to ensure all business correspondence, including email, reflects business policy. Many employees are very casual when it comes to email which could pose difficulties. California business insurance may help to protect you financially from libel or slander, but ensuring all staff and management are clear on what is and is not permissible, is essential.

Instruct employees that all business correspondence should be kept separate from personal views. It should be understood that any email, once sent outside the company, is out of your hands. There is nothing stopping a recipient from forwarding it to any number of people. Sharing private work details, complaining about the company or worse, clients, should never be done in an email. Invite staff to address any concerns in discussions with management.

Most staff it’s hoped would have enough common sense to avoid this scenario. Everyone has careless days however. In the event that personal client details or a complaint about a client was disseminated and found to be slanderous, the libel portion of your California business insurance may assist with the cost of defending yourself.

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